Terms & Conditions

§ 1. Applicability

For the business relation between Black Forest Tours (hereafter: seller) and the purchaser, only the terms and conditions printed here, in the version current at the time of the order, apply.

§ 2. Orders

You are free to browse our selection as long as you please. When you have found something interesting, put the product into your virtual shopping cartby clicking the button “Add to cart”. Of course, you can always remove products from the shopping cart at any time.
You initiate the ordering process by clicking on the button “Proceed to checkout” in the shopping cart. Please enter your personal information such as name, address, etc., so we can accept your order. Correct fields required for processing your order will be highlighted green. In case of any incorrect or missing inputs, the respective fields will be highlighted red, and the order cannot be processed. Before clicking on “Place order”, please check for accuracy and correct if necessary. After reading our terms and conditions, please tick off “I read and accepted  the terms and conditions”.

Please also tick “I understand that this renders my cancellation rights”. Then, choose your preferred payment option. You can choose from purchase on account or credit card. To send the order, please click on “Place order”. If you buy usage rights to a digital product, the file will immediately be made available to you. In the order confirmation you will receive via e-mail, you will find a code and link for downloading your tour in our app. The app needs to be downloaded separated.
Your order is a binding expression of your intention to purchase the products from us.

§ 3. Special Terms for Buying Usage Rights to Digital Products

3.1) Digital Products: Conclusion of Contract
You purchase the usage right for digital product. The following conditions apply: The contract is concluded among buyer and seller according to these terms and conditions, if the buyer, having provided his personal data and selected the desired contents, requests the download link per mouse click. The user commits to truthfully and completely entering the required information. The purchasing contract is concluded by the seller by making the file available for download. Any status messages do not constitute accepting the offer.

3.2) Digital Products: Extent of Usage Rights
By concluding the contract, the buyer acquires non-exclusive, non-transferable, spatially and temporally unlimited usage rights to the download contents for exclusively private purposes. Passing on these contents to third parties is forbidden, and any commercial use requires our prior agreement or separate licensing. Copyright notices etc. may not be removed and the buyer is not entitled to alter, edit, publicly display these contents, or make them available for download.

3.3) Digital Products: No Right of Withdrawal
For goods that are accessed via download, the publisher initiates delivery before the beginning of the period of revocation. Therefore, the right of withdrawal is voided for the purchase of usage rights for digital products in our shop. During the order process, the customer is required to tick off “I understand that this renders my cancellation rights “. A valid order is only possible after this box has been ticked. By ticking it, the customer confirms his awareness of the publisher initiating delivery of the product before the beginning of the period of revocation and of the fact that this renders the right of withdrawal void.

3.4) Digital Products: No Temporal Limits
After purchasing the usage rights to a self guided tour, there is no time limit for the download.

3.5) Digital Products: Number of Downloads
You can download the product only three times.

3.6) Digital Products: Product Properties and System Requirements
Format: Our digital products are in an app which can be downloaded separated on Google Play and Apple Store.
NOTICE OF CANCELLATION

Right of Withdrawal

You are entitled to cancel this contact within fourteen days without stating reasons. The withdrawal period is fourteen days, starting with the day you, or a third party specified by you who is not the carrier, have or has taken possession of the goods.
To make use of your right of withdrawal, you must notify us of your decision to withdraw from this contract with a clear statement (e.g., a letter sent via mail, fax, or e-mail).

To maintain the withdrawal period, it is sufficient to send the notice of withdrawal before the end of the withdrawal period.

Consequences of Withdrawal
If you withdraw from this contract, we are bound to pay back any payments we received from you, including delivery costs (excluding additional costs for any other kind of delivery you have chosen over the affordable standard delivery offered by us), immediately and at the latest within fourteen days from the day we received your withdrawal notice. For this refund, we use the same payment method you used for the original transaction, unless something else has been expressly agreed upon with you; under no circumstances will you be charged for this refund.
We can withhold payment until we have received the products again or until you have proven that you sent back the products, depending on which comes first.
In any case, you are required to send or give back the products to us within a maximum of fourteen days after the day you notified us of your withdrawal from this contract. This term is maintained if you send the products before the end of the term of fourteen days. You bear any immediate costs for sending back the products.
You are only charged for any eventual decline in the worth of the products if this decline can be linked to any treatment not necessary for the inspection of quality, properties, and working principle of the products.

>>> END OF NOTICE OF CANCELLATION <<<

§ 4. Notice of Cancellation for Orders of Digital Products

For products that are obtained via download, we initiate delivery before the beginning of the cancellation period. Therefore, the right of withdrawal terminates with regards to our tours upon purchase of usage rights for digital products in our shop. During the order process, the customer is asked to tick “I understand that this renders my cancellation rights”. A valid order is only possible after this box has been ticked. By ticking it, the customer confirms his awareness of the publisher initiating delivery of the product before the beginning of the period of withdrawal and of the fact that this renders the right of withdrawal void.

§ 5. Reservation of Non-Availability

We reserve the right to refrain from executing your order if we do not have the ordered title in stock, the out-of-stock title is no longer available, and your order is thus not available. In this case we will immediately notify you of the non-availability and immediately refund any purchase price you have already payed.

§ 6. Prices and Shipping

Our prices are final retail prices in Euro. There are no shipping costs.

§ 7. Payments

Payment by credit card

All information is transferred encrypted through an SSL (Secure Socket Layer) certificate and therefore cannot be intercepted by outside parties.

Your credit card will not be charged immediately but authorization of the amount will be requested during completion of your online order.
If the customer is in delay of payment, the seller reserves the right to charge an arrears fee.

§ 8. Reservation of Title

The merchandise shall remain the property of the seller until the receipt of full payment from the customer.

§ 9. Warranty

Statutory warranty rights apply.

§ 10. Applicable Law and Jurisdiction

The law of the Federal Republic of Germany shall apply, excluding United Nations purchasing laws.